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Inside Out is committed to providing its customers with the
highest level of service. We are very proud of our full factory-certified, in-house
crew that will provide professional installation and familiarize you in the care
and lifetime enjoyment of your spa. We also have a full-time service department
that will take care of all your supplies, warranty and service needs. Should
you need service, you will feel confident to know that we take great pride in
servicing what we sell! It's been our commitment since the beginning and it's
what sets us apart from the others! We take care of our customers! Contact:
419-697-7216 - Pre-delivery
site inspection if needed
- Delivery
and Installation services
- Full
service departmant
- Electrical
services recommended
- Parts
and supplies available
- Replacement
covers
- Relocation services
if needed
- Maintenance
advice
- Spa maintenance Tips
SPA SERVICE
POLICY Insideout prides itself on providing the best
customer service possible. We
are one of the leading spa companies in the
Northwest Ohio and Southeastern Michigan
areas. We provide uniformed service
technicians for all service calls and offer monthly
spa service maintenance
seminars at our Maumee, Ohio Retail Store. Customer
satisfaction is our main
goal. In order to maintain these standards, the following service
department
policy is in effect beginning August 1, 2002: 1. All service
calls are performed on a C.O.D. basis only. For security reasons,
service
technicians cannot accept cash payments. Personal check, or credit
cards are
acceptable methods of payment. (Visa, M/C, Discover)
2. For all spa service
calls, we prefer to have water in the spa.
3. The customer or an adult
customer representative MUST be home during the
scheduled two-hour arrival
time-block, with the ability to pay for services
rendered, if required.
4. The customer or representative must be home and able to gain entry to
the
home for the entire duration of the service call.
5. The spa
will not be serviced if the customer or representative is not home.
6.
A service charge invoice will be left if the customer or representative is not
home at the time the technician arrives during the scheduled two -hour arrival
time block.
7. Due to numerous problems in the past, service technicians
cannot call before
they arrive at the customer’s house. If the technician
is going to be later than
the scheduled two-hour arrival time block, the Service
Department office will
contact the customer to advise of the delay.
8. To accommodate customers’ work schedules, we do work late on Tuesdays
and Thursdays. We also work on Saturdays.
9. Please keep pets locked
up or inside when the service technicians is servicing
your spa.
10. All over-the-counter spa part orders must be placed through the Service
Department in Northwood, Ohio (419-697-7216). If traveling to our
Northwood,
Ohio location to pick up the part is inconvenient for the customer;
the part
can be shipped directly to the customer for a nominal charge. |
